Right of withdrawal

The change of size, color and model is free for the first replacement, subsequently the shipping costs for further changes will be paid by the customer, while the return is entirely at the customer's expense.

Information about the right of withdrawal
(pursuant to art. 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005 “Consumer Code”)

The customer has the right to withdraw from the contract, without giving any reason, within 15 days. The withdrawal period expires after 15 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 15-day period starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.

To exercise the right of withdrawal, it is necessary to inform Danielaponticreazioni via email to info@danielaponticreazioni.com, of the decision to withdraw from this contract through any explicit declaration to that effect.

Effects of withdrawal

Following withdrawal from this contract, Danielaponticreazioni will refund all payments made by the buyer, excluding delivery costs, without undue delay and in any case no later than 14 days from the day on which Danielaponticreazioni is informed by the customer of the decision to exercise the right of withdrawal. Such refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed. In any case, the customer will not have to bear any costs as a consequence of such refund. The refund may be suspended until Danielaponticreazioni receives the products being returned or until the customer demonstrates that the goods have been shipped, if earlier. The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the sales contract.

Products purchased between December 1st and December 24th can be returned free of charge until January 7th of the following year.

The products must be returned

  • properly packaged in their original packaging, not ruined, damaged or soiled and equipped with all accessories, instructions for use and documentation;
  • provided with the transport document (present in the original packaging), so as to allow Danielaponticreazioni to identify the customer (order number, name, surname and address);
  • without obvious signs of use, other than those compatible with carrying out a normal test of the item (they must not show signs of prolonged use or in any case exceeding the time necessary for a test and must not be in such a condition as to not allow for resale).

If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.